Delivery Policy

• Delivery Information
• UK Mainland Orders
• Next Day Delivery
• Non UK Mainland Orders
• Out of Stock Items
• Returns Policy
• Unsuitable Goods
• Faulty Goods
• Returns Procedure

Delivery Information

We Dispatch orders Monday – Friday.

Orders which are placed on a Saturday or Sunday will not be processed until Monday.

Orders which are placed on a Bank Holiday will not be processed until the next working day.

We do not at this time offer Saturday or Sunday deliveries.

For our courier services we use Parcel Force, UPS and Royal Mail depending on weights and sizes.

At this time, we deliver to England (mainland), Wales, Scotland, Northern Ireland, The Isle of Mann and The isles of Scilly.

Delivery Policy – England, Wales, Scotland excluding Highlands & Islands (Zone 1)

We offer a standard delivery service to UK Mainland, using either Royal Mail 1^st class recorded or Parcelforce 48 Hr service.

Please allow 3 -5 working days for goods to arrive.

The delivery charges are applied according to a banding structure based on the value of your total basket.

Unfortunately we are unable to deliver to any PO Box numbers.
Please note: All deliveries require a signature.

Next Day Delivery

We also offer a next day by 12 pm service to the majority of postcodes within Zone 1. This service is not available for weekend delivery or Bank holidays.

The charge for the next day service is £9.95. This charge is applied to your basket, please note the charge is added whatever the order value is.

Please ensure that you have placed your order by 1 pm, if your order is processed after 1 pm we cannot guarantee a next day service.

Unfortunately we cannot offer a next day service to the following postcodes.

Aberdeen – AB30 – 31, AB33 – 38, AB39 3, AB41 6-8, AB41 9, AB42, AB43 6-8, AB43 9, AB44 -45, AB51 – 56 & 63


Delivery Policy – Non UK Mainland (Zone 2 & 3)

Zone 2 - Scotland Highlands & Islands
Zone 3 – Northern Ireland, Isle of Man, Isles of Scilly

We offer a standard delivery service to Zone 2 & 3, which takes 3 – 5 working days for goods to arrive.

The delivery charges are applied according to a banding structure based on the value of your total basket.

Unfortunately we are unable to deliver to any PO Box numbers.
Please note: All deliveries require a signature.


Out of Stock Items

You will be notified via email or telephone within 24 hours if your order contains an item which is out of stock.

As we are committed to customer service we will endeavour to accommodate you with four options:

1. Send available goods immediately and cancel the out of stock item.
2. Send available goods immediately and send balance of goods when ready – no repeat postage costs.
3. Send order when all items are available.
4. Cancel order.

Returns & Exchanges

Please contact us before returning any goods, via email info@jacksonscamping.com.

• We offer a full money back guarantee.
• You have 30 days from receipt in which to return your order.
• You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

Unsuitable Goods

If you have ordered goods which are not suitable, please return the item(s) to us UNUSED Within 30 days of purchase.

• · please contact us within 7 working days from the day after the delivery day
• · Contact us via Email, fax or in writing

When returning item(s) to us please ensure that the product is in its original packaging and the manufacturers’ tags are still attached.

You will need to cover you own costs for returning the item, and we strongly advise that you send the item via a recorded delivery method, as we cannot be held responsible for items that go missing in the post.

Once the item has been received by us and inspected, we will process a refund for the item returned. When we have processed a refund we will notify you by email.


Faulty Goods

1. Email us and give a brief explanation of the problem, and the course of action you would like us to take.
2. Package the item appropriately and put a copy of the email sent inside the package.